Refund & Returns Policy

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At AnBroz, we strive to ensure that every order brings satisfaction and style to your wardrobe. However, if you are not completely happy with your purchase, we’re here to help with a smooth return and refund process.

1. Return Eligibility

You may request a return under the following conditions:

• The item is unused, unworn, and in original condition.
• All original tags, packaging, and invoices are intact.
• The return request is raised within 7 days of delivery.
• The product is not a personalized or customized item (e.g., name necklaces, custom brooches), which are non-returnable unless defective or damaged.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Personalized products (custom names, initials, engravings)
• Gift cards or vouchers
• Items on clearance or marked “final sale”

3. Return Process

To initiate a return:

1. Email us at support@anbroz.com with your Order ID and reason for return.
2. Once approved, we will arrange a reverse pickup or provide return instructions.
3. Pack the product securely in the original packaging for safe return transit.

Note: Reverse pickup is available in selected pin codes. In other areas, self-shipping may be required.

4. Refund Process

• Refunds are initiated after the returned item passes our quality check.
• The amount will be credited to your original payment method within 5–7 business days after return approval.
• For COD orders, we will request your bank details for refund via NEFT/IMPS.

Shipping charges, if any, are non-refundable.

5. Exchanges

We offer one-time size or design exchange (based on availability). If you want a different product, please request a return and place a new order.

6. Damaged or Defective Products

If you receive a damaged or defective item:

• Email us within 48 hours of delivery with clear photos of the product and packaging.
• We will offer a free replacement or full refund after verifying the issue.

Need Help?

📧 Email: support@anbroz.com